Refund Policy

Last updated: October 16, 2026

SmartFood subscriptions

The Free plan costs nothing. The Pro plan is billed monthly in advance and you can cancel it anytime; Pro stays active until the end of the period you paid for.

First payment: if Pro is not right for you, email contact@smartfoodgo.com within 14 days of your first Pro payment and we will refund it in full.

Later months: monthly payments are not refunded for partial periods once the period has started. Canceling stops the next renewal.

Billing mistakes: if you were charged twice or charged after canceling, we refund the incorrect amount in full.

Approved refunds go back to the original payment method. Depending on your bank, they appear within 5 to 10 business days.

Orders placed with a restaurant

Meals ordered through a restaurant’s SmartFood page are sold by that restaurant, not by SmartFood. For a missing item, a problem with an order or a refund, contact the restaurant directly. When an order paid online is declined or canceled by the restaurant, the payment is refunded automatically to the customer’s card.

How to ask for a refund

Email contact@smartfoodgo.com from the address of your restaurant account, with the name of your restaurant and the date of the payment. We answer within 2 business days.